Key Features
Customized Dashboards & Reports
Detailed session view replay
Customer experience integrations
Usability analytics and struggle detection
Multi-channel Journey analytics
Understand the activities driving progression through the mindsets.
Connect with Royal Cyber
As an IBM Premier Business Partner, Royal Cyber can help you leverage IBM Customer Experience to successfully optimize your customer’s online experience.
Benefits
IBM Customer Experience Consulting Services
Understand what your customers need before they know it themselves. We offer a wide range of services to help you win and retain satisfied customers.
SaaS or On-Premise
Leverage enterprise-class capabilities with SaaS or on-premise options
Environment Health Check
Get our custom assessment and recommendations to realize new opportunities
Analytics
Identify trends or anomalies and enable a multi-channel view of the customer for ongoing analysis
CX Mobile
Leverage powerful customer experience management on mobile applications
Ongoing Support
Benefit from 24/7 preventative maintenance to ensure high availability
CX Lifecycle
Identify every factor that influences your customer’s progression throughout the customer life cycle
CX Integrations
Provides seamless integration with a range of other business applications such as business intelligence, web analytics, and other solutions
Customer Behaviour Analysis
Monitor both quantitative data and qualitative experience to understand your customers’ experiences and their needs
Customer Service Optimization
Helps customer service representatives comprehend the context of every customer’s online sessions with records of online interactions, be it live or archived
Migration, Installation & Configuration
Enhance operations with our custom migrations from older versions to the latest as well as new installations and configuration